I bought a product from an Appmax partner site

You received a payment confirmation email from Appmax because you made a purchase on one of our partners websites. Appmax is an online sales processing platform, acting only as an intermediary between you and the partner website, which is why we always send an email after the purchase is completed informing you about the status of the processed order. We are like the credit card machine in the physical world. The difference is that we are inside the websites.

You made a purchase on a website that uses Appmax to process payments. For this reason, the name “APPMAX+name of the purchase website” appears in the description of your card statement. If you dont remember the product you purchased, simply search your email for [email protected], which will contain the description of the product purchased through the website that uses Appmax to process payments.

Contact the customer support of the website where you made the purchase directly. Their email is in the email we sent you right after the purchase. To find this email, check your inbox and spam for [email protected]

If you can't contact the store because they are not responding or have not provided your information, contact Appmax support so we can check what happened and help you as soon as possible.

When you make a purchase using a boleto on an Appmax partner website, we will notify you by email about the payment confirmation. If you have not received this email within the 3-business day clearing period, please contact us so we can resolve the issue.

Questions related to cancellations, exchanges or returns should be handled directly with the website where you made the purchase. We recommend that you access the website and look for the option to cancel the order or, if you need to exchange/return, contact the store through one of its customer service channels, providing the order code, date and purchase amount.

When a purchase is made using a credit card, the refund is returned as a credit and/or refund, which may vary depending on the card operator. Therefore, you may be refunded in the following month or later, depending on the closing date of your invoice. In cases of installment purchases, the amount may also be returned in installments. Transactions made using a bank slip will be refunded via transfer (TED or DOC) to the bank account of the purchaser or a third party account, provided that it is authorized in writing. The deadline for making the refund will be up to 10 business days, after the request and confirmation of the refund.

You must provide your data so that we can locate your order in our system. With your CPF and email address, we can verify all the information related to your purchase.

If the bill you received is expired, you can still make the payment, without needing a new copy. If it is not accepted, contact the website where you made the purchase directly to issue a new bill.